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Operations Engineer

Your mission as an Operations Engineer is to be a hands-on technical problem solver who takes complete ownership of security & IT challenges from detection to resolution. By combining a security-first mindset with practical engineering skills, you’ll help deliver cutting-edge solutions that redefine industry standards for IT and security services.

Responsibilities

  • 1st/2nd Line Support
    • Solve a high variation of tasks across IT & security in different environments across different systems. Communicate with customers to effectively solve problems.
  • Security Analyst
    • Triage and respond to security incidents raised from ThreatSpike SOC. Advise customers’ internal teams on remediation actions. Execute remediation actions when required.
  • Product Engineer
    • Build strong knowledge of ThreatSpike’s software. Follow strategic roadmaps to improve customers’ IT & security posture. Configure bespoke controls to satisfy customer requirements.
  • Account Manager
    • Regularly meet with clients of various sizes on catch-ups and service reviews. Discuss their security concerns and guide them down our security & IT roadmap.
  • Pre-Sales Engineer
    • Assist our sales team in giving demos and running POCs of the Blue & Black services to prospective clients.
  • Project Manager
    • Manage and deliver a range of ad hoc security and IT projects, engaging a range of different stakeholders (internal and external).

Requirements

  • A 1st class degree in Computer Science, Cyber Security, Engineering, Mathematics, or Physics.
  • Hands-on experience – Whether it’s building homelabs, working on open-source projects, or supporting real-world environments, you’ve got experience to back up your knowledge.
  • Deep technical understanding – Operating systems, networking, security protocols, scripting, and cloud infrastructure.
  • Excellent problem-solving skills.
  • An unstoppable attitude – Passion, determination, ambition and the drive to be the best you can be.
  • Curiosity and self-learning.

Within 3 months

  • Master support for the ThreatSpike Wire Agent software so you are able to independently assist our clients in solving a range of complex issues.
  • Become a confident security analyst by gaining hands-on experience in our SOC. You will gain full knowledge of the detection, response and remediation performed by our security agent and team.
  • Confidently design and implement a range of critical security controls for our clients via ThreatSpike Wire.
  • Begin to manage client accounts, meeting with them regularly to discuss security & IT issues and guide them down our roadmap.

Within 12 months

  • Gain a full understanding of how to implement and troubleshoot all of our most complex controls.
  • Deliver service reviews to large clients with the ability to confidently present to a range of senior stakeholders and advise them on their security concerns.
  • Work with our sales team on pre-sales engagements to demo the ThreatSpike Blue and Black services to prospective clients and help them to understand how ThreatSpike can satisfy their security needs.
  • Manage large projects on an ad hoc basis concerning a range of security and IT domains.
  • Assist more junior members of the team in their day-to-day tasks, providing valuable guidance and insights.

Who We Are

ThreatSpike has been protecting a vast global customer base for over 8 years, using technology developed in-house, coupled with a world class managed services team. In the last year, we have turned our attention to managed IT, an area which many companies still struggle with due to low quality solutions and poor service being provided by the conventional IT service providers.

What security services do we provide?

ThreatSpike Blue is our one of a kind managed security service:

  • Our in-house security platform provides complete protection including email security, anti-phishing, device management, EDR/MDR, network inspection, web filtering and website protection.
  • Our 24/7 SOC detects, investigates, and remediates threats in real time.
  • We handle incident response, forensic analysis, root cause investigations and compliance reporting.

ThreatSpike Red is our revolutionary offensive security subscription service:

  • Continuous penetration testing by expert testers, covering red team exercises, web and infrastructure testing, vulnerability scanning, phishing simulations, and incident response drills.
  • Customers stay ahead of threats with proactive year-round security assessments.

What IT services do we deliver?

As part of the ThreatSpike Black subscription, we will deliver any and all IT services that customers require, at a fixed price, including:

  • End-user support through our helpdesk.
  • Design, implementation and management of IT infrastructure, including cloud services across SaaS, PaaS, and IaaS.
  • Device provisioning, hardening and monitoring.
  • Procurement of IT assets and services for users.
  • Firewall management, penetration testing and compliance. 
  • Data backup and disaster recovery solutions.
  • Security, compliance and SLA/KPI reporting.
  • Development and maintenance of applications and websites.

ThreatSpike Black also includes our Blue & Red service.

Why ThreatSpike?

  • Work with the best – Our team has experience in banking, consulting, high-tech, and cybersecurity.
  • Learn at a ridiculous pace – We’ll train you, push you, and support you in obtaining professional certifications.
  • Present at industry conferences – We’ll help you become a recognised expert.
  • Make an impact – This is your chance to be at the cutting edge of IT and security.