Last October marked a turning point for ThreatSpike. Not only did we start the conversations around our Series A funding round. But also the mission expanded, not just to protect companies from cyber threats, but to give any business, of any size, access to IT and security at a standard most people assumed was only possible for global corporations.

For too long, businesses have been forced into a false choice. On one side, Managed Service Providers who promise convenience but rarely deliver. They overcharge for basic IT support, cut corners on delivery, and have almost no real understanding of security. On the other, bloated cybersecurity vendors who thrive on fear, upselling more and more tools, leaving customers with a patchwork of products that barely talk to each other.

Both models are broken. Both put the vendor’s interests ahead of the customer. And both leave companies exposed, frustrated, and stuck with spiralling costs.

ThreatSpike was built to do the opposite. To put the customer first. To take responsibility for outcomes. To prove that IT and security do not need to be separate, do not need to be complicated, and do not need to be expensive.

Why ThreatSpike Black Exists

This is the thinking that led to ThreatSpike Black, the first fixed-price subscription that combines IT and security in a single service.

No more MSPs ignoring security. No more security vendors ignoring IT. No more per-project billing designed to keep customers on the hook. With Black, companies finally have a model that makes sense.

ThreatSpike Black covers it all:

• Helpdesk and end-user support
• Infrastructure design and management
• Cloud operations
• Procurement and secure build standards
• Application development and testing
• Penetration testing and certification

And it does so at a fixed price. That means no hidden costs, no “change request” fees, no nickel-and-diming for things that should be standard. Customers can move quickly, knowing they are supported end-to-end, whether it is a printer issue in London or a cloud deployment in California.

Doing What Others Cannot

Most providers would never attempt this model. They say it cannot be done. They say it is impossible to deliver round-the-clock, onsite and remote, across every aspect of IT and security, for a fixed fee.

They are wrong.

ThreatSpike has always thrived where others have failed. We built our own detection technology when the market said it could not be done. We turned penetration testing into a subscription when the industry told us it was impossible. And now, with ThreatSpike Black, we are proving again that the old rules are not worth following.

I have learnt never to back away from challenges that look unachievable. Time and again, I have seen the so-called impossible become routine. The moment a customer realises that what used to hold them back is now handled as standard, that is the moment when I know we are doing our job properly.

A Partner Who Shows Up

Black is not just about technology. It is about trust. It is about building a model where customers know that someone will be there, no matter what.

That is why I now spend most weekends in London, working from our new Mayfair office. Because presence matters. Accountability matters. Customers deserve more than vendors who hide behind contracts and support portals. They deserve partners who will do whatever it takes.

My Closing Thought

To the IT and security professionals working in SOCs and NOCs around the world: I know the grind. I respect it. And I know how often your work goes unnoticed.

To business leaders, let me be direct. The old way is broken. MSPs will continue to overcharge you for mediocre service. Cybersecurity vendors will keep pushing new tools that add little value. Neither model will give you what you need.

The future of IT and security is one partner who takes full responsibility, fixes the costs, simplifies the complexity, and makes the impossible achievable.

That is why ThreatSpike exists. And that is why ThreatSpike Black matters.