Privacy Policy

Last Updated: 02 December 2014

1. INTRODUCTION ("our Site") and the services available through it are operated by ThreatSpike Limited (referred to as "we", "us" and "our"). We are a company registered in England under company number 07515938 and have our registered office at c/o Aimar Capital, 71 Walton Street, London SW3 2HT.

We are deeply committed to protecting and respecting your privacy. This Privacy Policy sets out (together with any other documents referred to in it) the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data that you provide to us, will treat it. Please also review our Frequently Asked Questions.

If you have any questions regarding these terms, you can contact us by email ( Our privacy policy (referred to from now on as the "Privacy Policy") applies when you use our Site. Please read the Privacy Policy carefully before you start to use our Site. By using our Site, you indicate that you accept the Privacy Policy and that you agree to abide by it. If you do not agree to our Privacy Policy, please refrain from using our Site.


We may collect and process the following information from you:

2.1 Registration

When you register we will collect your name, email address, password, company address and company name. Your password will be transformed into a secure token which will then be stored for authentication (your password is not retained). We will capture your IP address during the registration process and at each future visit to our secure web portal.

This information will be used to provide you with access to our secure web portal and for delivering notifications on any security issues we detect during your use of our services. Notifications can be configured or disabled via our web portal. Your IP address is logged by us so that we can prevent spam, fraud or abuse of our Site and our services. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking "unsubscribe" in the relevant email.

2.2 Communications

If you submit comments on our Site or contact us for any reason we may store these communications.

2.3 Payments

If you opt to pay for use of our services, we will direct you to make payment through our third party payment processor FastSpring. FastSpring will provide us with, and we will then store, the package which your purchased, the date on which you made the payment along with a generic reference ID. We do not store your payment information including name, address or credit card details but this data may be stored by FastSpring and may be accessible by us.

The information we store is used to identify your data allowance and the next billing date. We are not responsible for FastSpring's handling of your transaction and you should refer to FastSpring's privacy policy (view) to see how they use your data.

2.4 Service Access

When you access our secure portal or VPN we will store a record of your access that includes a timestamp and your IP address. This information is logged by us to that we can prevent spam, fraud or abuse of our Site and our services.

2.5 Network

Our services are designed to detect security threats and provide detailed reporting for businesses on the behaviour of devices and users on their network. In order to provide these functions we record and analyse all network activity including:

We do not inspect encrypted traffic unless this feature is enabled by the account owner through our secure web portal. If you have concerns or further questions regarding the information that is captured during operation of our services then please contact us at


Cookies are essential for our Site to operate and help us make usability and content improvements. By accepting this Privacy Policy, you agree that we may place cookies on your device. For more information about cookies, please visit For more information on the specific cookies we use, please refer to our cookies policy.




The UK Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of 10GBP to meet our costs in providing you with details of the information we hold about you. To make an access request please email: