INDUSTRY LEADING IT OPERATIONS
Fully Managed IT. World-Class from Day One.
ThreatSpike manages your entire IT estate under one team, against a structured proactive roadmap, at a fixed monthly price. Helpdesk, infrastructure, cloud, devices, applications, projects and security, all included. Nothing out of scope. No day rates.
GLOBALLY RECOGNISED FOR SERVICE EXCELLENCE
The First Fixed-Price IT Service That Actually Moves Your Business Forward.
Managed IT is a core capability of the ThreatSpike platform. It delivers fully managed IT operations, including helpdesk, infrastructure management, cloud management, device build management, web development, application development, firewall management, IT project work, compliance certification, backup and disaster recovery and IT procurement, all included in the fixed platform subscription at $135 per user per month. Every ThreatSpike customer receives a dedicated forward-deployed engineer who executes against a structured proactive roadmap every day. The Elite Playbook is ThreatSpike’s proprietary IT management framework, built on the principle that 90% of world-class IT is identical across every business regardless of size or sector. Agentic AI runs across six operational functions: proactive issue detection, ticket resolution, change management, security operations, problem management and design and architecture recommendations. ThreatSpike operates as both the technology vendor and the service provider simultaneously, meaning fixes ship directly into the platform with no third-party dependencies. 400+ businesses across 90+ countries. 98% customer retention.
TRANSPARENT CYBER SECURITY
The Elite Playbook
ThreatSpike’s Elite Playbook is a proprietary IT management framework built on one principle: 90% of world-class IT looks the same across every business, regardless of size or sector. Network infrastructure, cloud architecture, device management, security controls, the fundamentals are consistent whether the customer is a law firm, a hospitality group or a financial services company.
Every ThreatSpike customer receives the Elite Playbook from day one. No lengthy onboarding. No custom reinvention. A proven operating model applied immediately, continuously improved by everything ThreatSpike learns across 400+ environments every day. The remaining 10% covers each customer’s specific requirements: custom integrations, compliance programmes, legacy systems. All included at the same fixed price.
The Playbook operates in two phases that run continuously into each other:
Phase 1: The Foundations
Getting the environment to world-class IT standards as quickly as possible.
- Full audit and assessment of the existing environment
- Infrastructure standardisation against proven best-practice frameworks
- Security controls engineered into infrastructure from day one
- Device, cloud and application management configured to Elite
- Playbook standards
Microsoft 365 and Google Workspace optimisation - Initial penetration testing to establish security baseline
- Onboarding of dedicated forward-deployed engineer
- 30, 60 and 90 day roadmap established and agreed
Phase 2: Continuous Operation
Running, defending and improving the environment continuously.
- Weekly environment review and proactive roadmap execution
- Continuous monitoring across network, cloud, endpoints and email
- Agentic AI running proactive issue detection, ticket resolution and change management
- 24/7 SOC monitoring and unlimited incident response
- Ongoing penetration testing throughout the year
- Monthly reporting on environment health, security posture and roadmap progress
- Quarterly strategic review with senior ThreatSpike engineers
- Architecture recommendations as the business grows and changes
EVERYTHING YOU NEED TO DETECT, INVESTIGATE AND RESPOND
Everything Your IT Function Needs
ThreatSpike’s managed IT capability covers every function a business needs to run its technology estate. All of it is included in the platform subscription with no separate engagement, no out-of-scope work and no day rates.
IT Helpdesk
Unlimited support across all devices and users. Real engineers who know the environment respond to issues, address root causes and close tickets for good rather than managing recurring symptoms.
Infrastructure and Cloud Management
Design, implementation and ongoing management of network infrastructure and cloud environments across SaaS, IaaS and PaaS. Microsoft 365, Google Workspace and multi-cloud deployments included.
Device Build Management
Device provisioning, patching, lifecycle management and OS hardening across the estate. CIS and NIST hardening baselines applied as standard. Mobile device management included.
Firewall Management
Configuration, monitoring, policy optimisation and response across all major firewall vendors including Fortinet, Palo Alto, Cisco, Sophos and Check Point, as well as ThreatSpike’s own firewall. Compliance-ready reporting included.
Web Development
Custom website design and development, performance optimisation, security hardening, SSL management and 24/7 support for site issues, content changes and plugin conflicts.
Application Development
Custom application development from initial concept through to deployment and maintenance. Legacy modernisation, cross-platform development and ongoing support all included.
IT Project Work
Migrations, infrastructure redesigns, compliance programmes, office moves, new site setups and any other project work, all covered within the fixed subscription. No change orders.
Compliance Certification
Support for ISO 27001, Cyber Essentials Plus and other compliance certifications, including gap analysis, documentation, remediation and audit preparation.
Backup and Disaster Recovery
Backup configuration, monitoring and testing across the estate. Disaster recovery planning and business continuity support included as standard.
IT Procurement
Vendor management, hardware and software procurement, asset lifecycle planning and purchasing through ThreatSpike’s vendor compliance platform.
Trusted By Over 350 Customers Globally
OWN IT. SECURELY. END-TO-END
The Forward-Deployed Engineer
Every ThreatSpike customer has a dedicated forward-deployed engineer. Not a shared resource. Not a helpdesk queue. A named engineer executing against the customer’s roadmap every day, with full knowledge of the environment and direct accountability for its improvement.
The forward-deployed engineer works proactively against the Elite Playbook, addressing root causes rather than recurring symptoms. They are the primary point of contact for strategic IT decisions, escalation and weekly environment reviews. Agentic AI runs alongside them across six operational functions, handling the operational workload so the engineer focuses on progress rather than noise.
Comparing ThreatSpike to your current MSP? See a full breakdown of how the models differ on response times, pricing structure, proactive delivery and security coverage.
LOVED BY OUR CUSTOMERS
Don’t Just Take Our Word For It
Companies across industries use ThreatSpike to transform how their IT works. From rapid support to secure infrastructure, our customers rely on us to deliver what traditional MSPs cannot.
200,000+
USERS
90
COUNTRIES
40 BILLION
DAILY EVENTS PROCESSED
THREATSPIKE CLOSES THE GAP
Managed IT is One Part of a Complete Package
Most businesses manage IT and security through separate vendors. That means separate contracts, separate teams and a gap between the two where problems quietly live. ThreatSpike closes it.
Every subscription includes fully managed IT, defensive security and unlimited offensive security under one team, for one fixed price. The same engineers who manage your infrastructure defend it and test it. Nothing is handed off.
See What Your IT Looks Like When One Team Owns All of It
Book a demo and we’ll walk you through the platform, including how the Elite Playbook applies to your environment and what the forward-deployed engineer model looks like in practice. Managed IT is one part of what’s included. The demo covers all of it: managed IT, defensive security and offensive security, one team, one price.
FREQUENTLY ASKED QUESTIONS
We’re Here To Answer Your Questions
What does ThreatSpike’s managed IT include?
ThreatSpike’s managed IT includes IT helpdesk, infrastructure and cloud management, device build management, firewall management, web development, application development, IT project work, compliance certification support, backup and disaster recovery and IT procurement. Every customer also receives a dedicated forward-deployed engineer and access to the Elite Playbook framework. All of it is included in the platform subscription at $135 per user per month.
What is the Elite Playbook?
The Elite Playbook is ThreatSpike’s proprietary IT management framework, built on the principle that 90% of world-class IT is identical across every business regardless of size or sector. Every ThreatSpike customer receives it from day one. It covers the full lifecycle of IT operations in two phases: The Foundations, which gets the environment to world-class standards quickly, and Continuous Operation, which runs, defends and improves the environment permanently.
What is a forward-deployed engineer?
A forward-deployed engineer is a dedicated ThreatSpike engineer assigned to a specific customer environment. They execute against the customer’s proactive roadmap every day, address root causes rather than recurring symptoms and act as the primary point of contact for strategic IT decisions and weekly environment reviews. Every ThreatSpike customer has one.
Is IT project work included in the ThreatSpike fixed price?
Yes. All IT project work, including migrations, infrastructure redesigns, office moves, compliance programmes and new site setups, is included in the platform subscription at $135 per user per month. There are no change orders, no day rates and no out-of-scope work.
Does ThreatSpike’s managed IT include security?
Yes. Security is built into the managed IT capability rather than added on separately. Every subscription includes complete defensive security, covering EDR, WAF, DLP, zero trust, deception technology, a 24/7 SOC and unlimited incident response, as well as unlimited offensive security testing. All of it runs inside the same platform.
How is ThreatSpike different from a traditional MSP?
ThreatSpike operates as both the technology vendor and the service provider simultaneously, delivers IT proactively against a structured roadmap rather than reactively to tickets, includes security as a foundation rather than a separate purchase and charges a single fixed price per user per month with nothing out of scope. A full comparison is available here.
When Average Isn’t Good Enough, Come To Us
Speak to an expert today to discover how ThreatSpike can modernise your IT, improve your security posture, and finally deliver the service you always hoped for.
- Predictable Costs – No surprise bills. Everything included.
- Speed of Delivery – Rapid onboarding. Fast issue resolution. Proactive support.
- Security by Design – Infrastructure built with security as a foundation, not an afterthought.
- Outcome-Aligned – Strategy sessions with your leadership to prioritise projects that matter.
- Global Support – Wherever you operate, we support your teams.
